Software ConsultantGlobal Services and CertificationIntergraph CorporationHuntsville, AlabamaMarch 1989-Present Main responsibilities include representing the company in response to customer reported problems. Provide technical support to internal and external customers, interface directly with product development and provide solutions to reported problems and answers to questions. Interface directly with the customer base or with the regional company representative. Communications are performed via the telephone, also in witting (letters, fax, electronic mail). Perform technical tasks in support of installation and maintenance of many company products and systems. Assigned as a technical leader providing day-to-day technical direction to a group of professionals performing support activities in the incumbents field of expertise. Participated and lead the development of specialized standard practices and procedures utilized in customer support.Computer Operator/GraphicsBoeing Aero