Customer service specialist with 14 years of experience both in the Philippines and U.S. My professionalism, attention to detail and a high standard of work ethics are amongst the traits that gave me much success in this field. In the past five years I worked as a customer service representative and fulfillment support for SpecialTeas, Inc. and Teavana Corporation. My duties included: - Answering inbound and outbound calls - Calling up customers regarding billing issues - Returning voicemails - Placing retail and wholesale orders for teas and tea accessories - Managing Amazon store account: adding new products, updating product info- Assisting customers with product questions, navigating the website and ordering online - Reconciling tracer investigations for missing shipments and claims on shipping carriers - Processing returns/exchanges - Processing international shipments - Answering emails - Training new hired employees - Assisting in the company's annual inventory - Tea cupping - Q