Salesforce Technical Skills Salesforce Certified Administrator SFDC Tools: Data Loader, Force.com Explorer, Dataloader.io, Enabler for Excel, SalesForce to SalesForce Force.Com: Apex Custom Controllers and Extensions, Apex triggers, S-controls, SOQL, SOSL, packaging and migrations Development Tools: Force.com IDE (Eclipse), Developer Console Salesforce Editions: Enterprise; Unlimited Configuration: Standard Object Configuration in both the Sales and Service Clouds: Leads, Accounts, Contacts, Person Accounts, Opportunities, Quotes, Products, Cases, Solutions, Ideas, Campaigns, and Custom Object Development: Object creation, Object relationships like Master-detail and Lookup relationships, Page Layout creation/editing, Related list customization, Record Types, Field Level Security, Reports, Dashboards, Formula fields, Cross Object formula fields, Workflow rules, Approval Processes, Custom Settings, Field Sets, Profiles, Security, Role Hierarchies, Sharing, Licenses (Standard, Platform, Chatter), Visualforce, App implementation