Technical Support SpecialistSolution-Focused Professional with 15+ years experience providing rapid and client-focus technical support to up to12, 000Users. Demonstrated the capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Outstanding interpersonal strengths illustrated by several awards. Areas of Expertise: Troubleshooting & Resolution Root Cause Analysis End-user Training & support System Implementation Schedule & Ad Hoc Maintenance Rapid Ticket Response Times Client Relationship Management Detailed Documentation