A seasoned RightNow CX administrator with in-depth knowledge of analytics, configuration, custom fields, custom objects, incident rules, knowledgebase tuning, migrations, .NET add-ins, upgrades, and workspaces.Analyzed and translated complex client problems to assist with pre-sales requirements gathering, Statements of Work preparation, and proposal delivery.Provided business and technology consulting, training, counseling, and mentoring to optimize each clients CRM implementation.Lead weekly status meetings with clients and team to assess progress against plan.Developed and sustained strong relationships with business partners and vendors to ensure effective partnerships and alignment with business and company strategies. A seasoned RightNow CX administrator with in-depth knowledge of analytics, configuration, custom fields, custom objects, incident rules, knowledgebase tuning, migrations, .NET add-ins, upgrades, and workspaces.Analyzed and translated complex client problems to a