I worked as a Leader, Data Process Specialist/Analyst, Trainer and an SME in contact centers. They consist of data gathering and modeling, financial planning, budgeting, analysis, administrative and management tasks. My accomplishments have been achieved by completing my graduation in Business Administration (Innovative Management) and improving cooperation between management and staff. My background and experiences enable me to quickly adapt and help any corporation. Besides, I am very keen to teach and learn while I gather my knowledge and share it with others. I am well experienced in sales, marketing, management, operations, training, creating strategies, customer service, project and workforce management, data analysis, budgeting, creating financial reports and other administrative tasks.