With 6 years of proven experience in customer service field, I am confident I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. I possess excellent communication skills both oral and written. I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers. Since I’m a team player, I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.