I have over 15 years of experience dealing with all types of customers in some very high stress metric driven roles. My passion is going above and beyond to meet the customers needs and get satisfaction out of providing that 'WOW' experience. I am a patient professional creative problem solver with the ability to build strong rapport and improving company reputation and retention. My top 5 strengths are; Relator, Achiever, Focus, Belief, and Analytical.