• Exceeds performer, self-motivated, 10 years of Analytical experience • Extensive Knowledge in US & Canada Credit Cards Call Center Operations • Knowledge on Workforce, Quality Control, Operations Management, Forecasting, Finance, Costing, Supply chain, Lean, Six Sigma, ISO or QMS • Vast Knowledge on MS Office (VisualBasic, Excel functions, MS Access, SQL, Project, Powerpoint, Visio), ConfirmIT, Sharepoint, Google Suite includes coding and advanced knowledge • Knowledge in databases, SQL, Oracle, Salesforce, Google Cloud, SAP, Crystal, Concur, Futrix • Possess good human relations and good working attitude, Actively handles multiple supervisory, partners well with peers, subordinates, managers, and LOB and functional partners