Main roles are as follows answering calls, taking messages and handling correspondence maintaining diaries and arranging appointments typing, preparing and collating reports filing organising and servicing meetings (producing agendas and taking minutes) managing databases prioritising workloads implementing new procedures and administrative systems liaising with relevant organisations and clients coordinating mail-shots and similar publicity tasks logging or processing bills or expenses acting as a receptionist and/or meeting and greeting clients if more senior, recruiting, training and supervising junior staff. together with,fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.