Manufacturing, Customer Service, and Quality Assurance professional with over 18 years experience. Extensive background in technical testing and inspection, ISO/TS16949, detailed report preparation, project management, cost reduction, process standardization, continuous improvement, and root cause analysis. Trained in Medicare and Medicaid Claims, Private Insurance Claims, Electronic Claims Filing, Insurance and Patient Follow-Up. Proficient in Microsoft Excel, Word, QI Macros, Lotus, E-Time, CMS, business operating software (SAP), and Statistical Process Control (SPC). As well as an ASQ Member.