CAREER PROFILE AND QUALIFICATIONS EDUCATION Master of Healthcare Administration, Walden University, Minneapolis, Minnesota, U.S.A. – April 2014 MS - Pharmacy - Dhaka University, Bangladesh -1994 BS - Pharmacy - Dhaka University, Bangladesh - 1993 LANGUAGE PROFICIENCY English & Bengali: Advanced proficiency in reading, writing, listening & speaking. Arabic: Intermediate proficiency in reading, writing, listening & speaking. Urdu & Hindi: Intermediate proficiency in listening & speaking. PROFESSIONAL EXPERIENCE AL-Muzainy Pharmacy Group, Al-Qassim, K.S.A Aug 1997 to present • Project Manager – Pharmacy Department (Jan2009 to present) Procurement of medicines & accessories for the group of pharmacies. Management of Central store. Challenged to develop new operations, systems, and processes to meet Patient demand.Play a vital role in organizational development. Promoting IT Implementation. • Supervisor– Customer Service (Mar2007 to Dec 2008) Counseled patients with good communication & patience. Established policy for customer services. Key player in the integration of operating areas. • Supervisor –Pharmacist (Jul2002 to Feb2007) Spearheaded several initiatives to enhance patient retention. Guided subordinates to Provide better services. • Staff Pharmacist (Aug1997 to Jun2002) Sales of medicine