MANAGERIAL/ADMINISTRATIVE (Over 5 years)• Managed a staff of 27 cashiers during peak business. Managed all the scheduling, hiring, lay off and termination aspects of the department. • Specialized in the organization of landscape plans and manuals as well as heading up marketing campaigns to create more business for the company.• Performed administrative and clerical tasks as an administrative assistant for a group of software developers and programmer/analysts working on a FFA contract.Documentation Specialist/Executive AssistantCashier ManagerAdministrative Assistant and ReceptionistCUSTOMER SERVICE & SUPPORT (Over 7 years)• Provided consistent and timely assistance to players, prioritizing each issue by order of importance. • Managed message boards with thousands of users. Monitored and maintained all company policies and procedures and resolved client and company issues. Documented, with detail, all client and company records of user activities whil