I maintain several websites including e-commerce integration using PHP, Web 2.0, mySQL, Oracle, Adobe Dreamweaver, MS Visual Web Developer Express. o www.sartek.com o www.tek-tite.com • Provide on-call support and resolve open issue tickets • Liaise between the business units and development support team • Plan and create a business requirements document analyzing a particular business needs issue. o Design and create functional requirements document to accomplish objectives stated in the business requirements document • Develop QA test plans • Define implementation and support service level agreement timeframes