Highly motivated and successful at managing high caseloads in fast-paced environments. Able to multi-task and efficiently manage changing priorities while maintaining exceptional accuracy. Structured, systematic and strategic thinking with strong problem solving skills and able to deliver with quality & speed under pressure. I am a quick learner with superior capacity of understanding new concepts and applying them correctly. I have experience in quality analysis, data entry, medical billing, claims adjudication, and pharmacy benefit management. In my current position, I am skilled in multiple queues and lead weekly process change meetings where I address important quality trends and any changes that are due to go live in production. I am a mentor and regularly assist in the training of new hires.