Quality Professional with Total 8+ Yrs of Experience in BPO, Banking, Finance & Accounting Sector. I have supported Non-voice processes like F&A, FP&A, Banking, Mortgage, Finance - US, UK, Australia based clients to ensure smooth delivery of services with excellence. Transnational Quality Control, Quality Assurance (Including organizational audits, Customer Satisfaction survey etc) and Quality Improvement by bringing in improvements in the current processes through project management have been my keys responsibility areas during past 8+ Yrs of my career. I have also supported search engine clients in Financial planning & forecasting processes to enable them to take strategic decisions.