To develop following corporate documents covering all business operations and head office department;
1. Delegation of authority matrix
2. Policies and procedures
3. Business process maps
Following was delivered in previous organization;
• Significant stakeholders time was saved by developing group-wide Policy & Procedure / SOP Manuals for several departments
• Substantial Productivity level achieved for HR, Admin, Finance, and IT Shared Service functions by designing Service Level Agreements (SLAs'), implementation and monitoring of services against KPIs over Nintex platform.
• Designed Group-wide Delegation of Authority (DoAs) Matrix from scratch in the group in collaboration with all corporate function’s heads and business units’ executives and process owners enabling them to lay down solid base for Corporate Governance • Directed and oversaw the policy development project for the group through third party service provider.
• Enhanced organization wide learning and Accountabilities of policies and DoAs by securing periodic acknowledgments and providing orientations.