This is the key to creating, managing and retaining customers for any business. For any new or medium-sized business, balancing between providing a service and maintaining competent sales services can be challenging.
We provide strategic sales support to place your products and services at the forefront and help create an enjoyable journey for the customers with a highly responsive service environment.
Pre-Sales Responsibilities
Assessing and qualifying potential leads to determine their suitability for products or services
Conducting meetings or discussions with prospects to understand their requirements and challenges
Preparing and delivering product demonstrations or presentations to showcase features and benefits
Creating tailored proposals and responses to RFPs (Requests for Proposals) that address client needs
Collaborating with technical teams to provide detailed product information and address any technical inquiries
Analyzing market trends and competitor offerings to better position products and identify opportunities
Training sales staff on product features, benefits, and competitive positioning to enhance their sales effectiveness
Working with marketing teams to align messaging and develop targeted marketing materials
Sales Support Responsibilities
Managing the order entry process and ensuring accurate order fulfillment
Acting as a liaison between customers and the sales team to address inquiries and provide updates
Generating sales reports and metrics to track performance and support decision-making
Maintaining and updating customer and prospect databases to ensure accurate records
Collaborating with inventory teams to manage product availability and ensure timely delivery
Assisting in the preparation of quotes and proposals, ensuring they are aligned with customer needs and pricing strategies
Helping to organize and coordinate sales events, trade shows, and client meetings
Assisting new sales team members with onboarding and providing ongoing support
Gathering feedback from customers and prospects to relay to sales and product teams for continuous improvement
Addressing any issues that arise during the sales process and working to find solutions