? Exceptional interpersonal and communication skills ? Fast learning capacity to master new technology ? 4 years of Supervisory/ Lead experience ? Expert with SAP, RNT, Gateway, NetSuite, Labworks, and other software. ? Proficient knowledge of Microsoft Office - Word, Powerpoint, Excel, Outlook etc.. ? Ability to drive new processes to develop improvement within the organization ? Excellent attention to detail, ability to work fast to complete task within expected timeframes ? Proficient with computer troubleshooting windows operating systems ? Experienced working in High Volume call centers 200+ calls a day ? Lead salesman responsible for bringing in $100,000.00+ daily in revenue for previous company ? Experienced in quality assurance, reviewing agent metrics, quality control/satisfaction records, all the while constantly seeking ways to improve customer experience