Have 10 years of experience in defining Quality Management systems, implementing them, training resources and Audits. Experience in process Automation thru Digite, Jira and Redmine. Can help you establish your Metrics based tracking system. Or can define your Service Management system with SLA structure in place for high customer satisfaction. CMMi implementation experience. And worked as a Scrum Master too. Hands on with Visio for defining Process Maps and Flow Charts. Excellent with Excel Sheets and Report creation.