Process documentation is consistency, success, and efficiency
How you train the replacement for that top employee who is moving on?
What happens if a key staff person is sick for an extended period of time?
Why does one sales person consistently outperform all the others?
These questions and many others can be answered by process documentation. By capturing what, how, and when things happen that process can then be reproduced by other employees or hires. Perhaps you have someone who seems to always get things done faster than others in the same job. Maybe you wish someone in the business could take over some of the responsibilities that are important but too often have to be ignored for other, high-priority activities.
Process design and documentation puts this information into a format that can be used. The next step might be creating training, job titles, or workflows between departments. Regardless of where you need or want things to improve, you can hire me as a knowledgeable, experienced professional in this work to anchor these activities. Anchor them for consistency, success, and efficiency!