We are a team of consultants who specialize in the following services English content writing and editing Lean Six sigma training and coaching Business process assessment and diagnostics to identify opportunities areas for improvement and implementation - Cost and Revenue. Consulting on setting up shared services centres & contact centres Deployment of SLA / KPI framework for contact centres and backoffice operations Deployment of quality assurance framework for business processes Finance and Accounting process consulting - PTP, OTC & RTR Business process management system (BPMS) deployment