I have a total 17+ years of progressive expertise in Operation Management, Customer Service, Stakeholder Management in supply chain management (SCM) and freight forwarding. I have worked on flagship projects, Business Process Improvement, Key account management, Customer relationship management and Transition/Migration Management for various processes/countries/ clients. I have extensive knowledge of Lean concepts and tools, OPEX, PEX, Kizen, and Automation, also experienced with project and program management. Demonstrated exceptional organizational skills with the ability to work under pressure and rapidly react to changes of focus and/or priority. Developed standard work procedure for Global and key accounts by evaluating the process and determining the most efficient Global standards. Inspiring every employee to live the moment with continuous improvement (Gemba kaizen) and change management. Set individual KPI to maintain organizational goals. Completed a Lean project to increase overall efficiency by up to 15% by implementing a standard process, reduction in waiting time, improvement in end to end processing cycle, developing standard operating procedures, and training personnel to ensure sustainability. Demonstrated the ability to provide viable solutions to operational challenges by conducting root cause analysis. Provided direction to a team of 50 direct reporting's along with 3 Team Leaders to ensure timely shipment shipping instruction to respective carriers and stakeholders. Experience of managing performance of 290 employees dotted level. Lead various Corrective Action / Preventative Action (CAPA) plans to promote production fluidity and maximize departmental productivity to improve overall customer experience. Active participation in cross-functional process design teams to develop and implement solutions to complex operational problems. My key competences are Leadership, People Management and Process Improvement. I have strong analytical skills, effective team management, Change management, strong business knowledge in SCM and setting up a new process and ensuring that it provides effective business growth across the organization.