Credit Card Domain : (Oct, 2007 to Oct, 2008) - Trayee Business Solutions Pvt. Ltd. -TBS BPO, Chennai (FTE):
Worked as Processing Analyst in a Non-Voice Process 1 Year - Oct, 2007 to Oct, 2008 - TBS BPO, Chennai, this is related to HDFC Back Office and I worked as Retrieval Request in Chargeback team.(For the Communication between me & Managers, or employer where in Oral Discussion, internal software applications since it was Full Time Employment).
Here in the process where I worked in Retrieval Request in Charge Back, in which when a credit card holder disputes their credit card's one of the charges then it should be initialized with Retrieval Request to the merchant to ask the proof of the card holder disputed transaction which is done based on the authorization of the credit card holder, so I had to send letters to merchant(s) regarding that disputed charge(s), then reverse that disputed amount from the merchant account and give a temporary to the credit card holder’s account and the contact merchant via that dispute letter by asking to submit proof of that charge to prove that credit card hold authorized it or not, if not authorized then temporary credit will become a permanent one. In brief, I explain it will need a page to write up the entire workflow and it is not supposed to share it entirely due to NDA.