I have 14 years of experience in the IT Industry that has spanned across various ITSM/ITeS/IT roles. I have hands-on experience in setting up ITSM process from the ground up, successfully driving transitions/projects through various project stage gates. Extensive experience in managing & delivering projects, conducting analysis to determine requirements and planning for systems implementation Hands-on experience in project planning, systems analysis & troubleshooting, forecasting, scheduling & tracking of results and programming Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence Experience in executing transition & transformation projects & leading sustain operations for large customer centers. I’m a technology lover, business professional and product enthusiast. I see technology as the catalyst for businesses to build bleeding edge products. I have experience in the tech industry from building a product to managing one. I’ve had the pleasure of building effective teams, designing products, developing strategic partnerships, and launching marketing campaigns. Currently responsible for product planning and execution throughout the product lifecycle, including: gathering and prioritising product and customer requirements, defining the product vision, and working closely with the sales, marketing and support departments to ensure that revenue and customer satisfaction goals are met.