Technocrat with 17+ years of cross-functional experience in driving Business Transformations using Process Improvement Methodologies, IT Management, Product Architecture, Product Support, and Customization and Product Innovation. Proficient in designing new processes, identifying improvement areas, and implementing adequate measures to meet business objectives. Process-oriented professional; gained good expertise in tracking various metrics and leads and performing manual Testing. Efficient in generating monthly cohorts and keeping track of SaaS Metrics.
Skillful in customer engagement management including maintaining SoW, Timeline; proficiency in defining and adhering to the process in the engineering team (development, testing, & support). Deep strategic planning experience, managing multiple stakeholders across global teams with excellent interpersonal skills with the ability to relate to people at all levels of business & create confidence.
Areas of Excellence entail:
Product Management | Roadmap | Wireframing | Program Management | Product Delivery | Digital Marketing | UAT | Project Management | Strategic Planning | Business Intelligence | Process Improvement | IT Transformation | Root Cause Analysis (RCA) | Problem Management | Manual Testing |