My name is Ynnad Jones Ontuca. As an experienced applicant, I have acquainted myself with the necessary skills that would allow me to positively contribute for any endeavor. I worked as a Technical Chat Support for three years and a Product Support Representative for six months in a call center industry and I worked as an online job freelancer for almost 9 months. With these experiences, they gave me knowledge in handling various types of customers and exposed me in giving genuine and excellent customer service while projecting a professional image through internet interaction. Moreover, it also taught me to become tactful to clients who may become aggressive in expressing complaints/inquiries. My job duties include billing, customer inquiry handling and troubleshooting. During these days, I had the opportunity to develop the skill in handling multiple customers at the same time without the fear of confusion. Combined with my enthusiasm for learning and the flexibility to adapt new environment, I believe I will be the right home-based applicant you are looking for.