I am an experienced Customer Support Specialist and have been with the industry for over 15 years. I am a graduate with a Bachelor's degree in Information Technology from one of the most prestigious universities in Cebu. I am a detail-oriented person and a quick learner.  Another great quality that I have is that I am a devoted worker.  I consistently come to work early and ask to pick up shifts.   I am a diligent, hardworking person who pays attention to details and is a self-starter. I am a people person with good customer service skills. As my resume indicates, I possess more than 10 years of progressive experience in the Customer Service field. My professional history includes positions such as an Customer Service/ Technical Support Representative for both inbound and outbound, Publishing Consultant, Financial representative, IT Helpdesk, and a Team Leader.

SKILLS

•     Proficient in Microsoft 365 Office Applications – Excel, Word, Powerpoint, PDF, Sharepoint

•     Proficient in web navigating and online research  

•     Knowledgeable in Internet Networking  

•     Special background in cable, internet and telephone activations  

•     Specialization in Customer Sales and Marketing  

•     Self – Motivated, Creative and Adaptable 

•     Flexible, Critical Thinker, and an Emotional Thinker 

•     Worked as an Information Technology Helpdesk Analyst for 7 months from the previous company;  

•    Promoted as a Team Lead / Assistant Manager Operations / experience for a back-office segment from the last company for 12 months - responsible for training team members, setting strategy and monitoring progress towards goals. With strong communication, problem solving, organizational and delegation skills.