? Worked on various projects using UNIX, SQL, PL/SQL and Shell Scripting. ? Good experience in resolving issues through tickets Production Support Checklist. ? Always takes initiative to meet client expectation. ? Having excellent Analytical Ability and Problem Solving skills ? Proficient in SHELL SCRIPTING. ? Providing support to client on 24*7 basis and servicing ad-hoc report requests. ? Ability to grasp new technology and tools quickly. ? Proficient in writing queries and Shell Scripts according to the requirement. ? Providing production support to applications and maintaining the SLA. ? Good experience in ITIL(Incident Management, Problem Management, Change Management)