lam Pawan Singh. l am a highly organized and disciplined person, having excellent communication skills to connect with people in person and over the telephone, looking to gain experience and develop my career . Always looking to add value, I have a deep ambition to expand my existing knowledge and abilities to further success and innovation. Key Skills Good knowledge of Microsoft Word, Excel and Outlook Experience of identifying and fulfilling customer needs Good IT skills and basic knowledge of helpdesk. Capable of handling inbound telephone calls and making outbound calls regarding the company's product and services Possess excellent communication (verbal and written) to handle problems and queries Confident working using own initiative and as a part of a team Ability to learn new systemns