Hi, I am new here at Guru but very much excited to work with you soon. I have been working since 2015 and this is my first time trying online projects. I have experience working as a Customer Service Representative, Technical Support Representative, Sales Associate, IT Service Desk Analyst, Trainer, and Quality Analyst IT for Service Desk Agents. I have knowledge working with Zendesk Ticketing system, Zopim, Salesforce, Slack, Skype, Google Drive, and Microsoft Office applications (Word, Excel, Powerpoint, Outlook). I can help you with: * Manage a large number of emails and chats * Identify and assess customers need to achieve satisfaction * Provide accurate, valid, and complete information by using the right methods/tools * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Take the extra mile to engage customers * Provide 24/7 Live Chat and Email Support * Provide Facebook/ Instagram Management * Others VA task what you need I can also customize a package according to your budget. For me, satisfaction is the top priority. I can cover weekends, Off-hours, and Holidays.