With more than 17 years of experience in customer service, 10 years in business development, marketing, contract negotiations, data analysis, management oversight, and project management. Accomplished, detail oriented sales and budgeting experience, including logistics, report writing and data entry. A track record of developing effective training programs including participation in SMS, company policies and procedures, and developed improvement protocols in various departments. Developed and maintained ongoing relationships with vendors, clients, and colleagues. Established and increased client base and sales margins. Experience in writing press releases, print and digital articles, website content, and social media content. With a strong worth ethic, has always excelled quickly and gained respect and recognition with increased responsibilities and higher level positions.