I am fluent bi-lingual professional, who is reliable and hardworking person who gas over 7 years of experience giving professional, efficient and high quality services to various cal center companies local and remotely. I am skilled in communication, in both Spanish & English, with clients over the phone and emails. I have experince with live chat support and quality assurance,supervising. I meet deadlines, i look forward to work with you in providing excellent services and whatever else you may need help with. My goal is to use my interest and esthusiasm with my skill and knowledge for the benefit of the company and at the same time to have the opporutnity for personal growth within the company. Skills: High customer service standards Troubleshooting skills Service Solution expert Telecommunication Knowledge Call center management experience Dedicated to process Improvement