Professional Service
Assess clients' needs, identifies and documents requirements
Develop understanding of business needs through discussion
Prepare the requirement document using systematic techniques - like use-case scenarios, process modeling, and data-flow diagramming
Prepare functional solution designs based on the business requirement
Identify project process and works to ensure processes are in place to for effective operation
Coordinated and managed milestones to achieve implementation target and ensure goals were achieved
Conduct status checks with clients and team to assess progress against plan
Monitor the system for the stability and performance and provide support on failure.
Understood the ITIL Process executed the implementation of the same using MicroFocus Service Support Manager (SSM).