Professional Service Assess clients' needs, identifies and documents requirements Develop understanding of business needs through discussion Prepare the requirement document using systematic techniques - like use-case scenarios, process modeling, and data-flow diagramming Prepare functional solution designs based on the business requirement Identify project process and works to ensure processes are in place to for effective operation Coordinated and managed milestones to achieve implementation target and ensure goals were achieved Conduct status checks with clients and team to assess progress against plan Monitor the system for the stability and performance and provide support on failure. Understood the ITIL Process executed the implementation of the same using MicroFocus Service Support Manager (SSM).