I have over 20 years experience under the Professional Services umbrella, which means for quite some time now, I have been adapting to meet the needs and desires of my clients; learning quickly, processing efficiently and producing professionally. I consider myself both an analytical and creative thinker. I am highly organized with a strong work ethic and have a personable style of customer service and troubleshooting. I have written training manuals, internal policy directives, data dictionaries, software user documentation, sales and service proposals, custom development specifications and feature-length screenplays.