Have good experience on Client Scripts, Business Rules, ACLs, UI Policies, UI Actions, Notifications, Workflows, Inbound email in ServiceNow • Client script and script include to customize the fields like caller id, location based on the client requirement reference to the user table in IM. Validation to check VIP user or not. • UI policies for the fields to make mandatory, read only. • Closure of Incident tasks upon that the parent incident closure. (Business Rules). • “Mark Duplicate” button for the duplicate incidents created, so that the incident will be closed and notification will be triggered to the user (UI action). • Defining the SLA’s for Incident and Problem Management Process.(SLA definition) • ACL’s for the users.(itil, end users and the technical groups) • Configuration item validation for the assignment groups. • Creating the 11 catalog items along with the variables and question choices. • Dependency checks for the question choices along with the variables. • Filtering the users based on the groups(Script include and Client Script) • Catalog UI policies (Customization of Variables) • Validations for the variables- Requested for, phone number, email, legal hold from the user table. • Request state and State population based on the workflow in the request form and Requested Item form(Service Catalog Request Workflow and Generic Workflow) • Configured data driven boards with all custom fields • Configured ACL based which limits the availability • Multiple Reports are Scheduled • Configured application and custom modules are created • Data import set are used to import data • Notification and events are configured to send out notification based on condition’s • Update the details of assets (maintenance & notice date) tickets if any flaw in the asset (assets assigned to person and incident is raised by same person ) automatically