• Creation and coordination of R&D Business Unit for Americas located in Argentina. • IT Manager and responsible implementing guidance by ITIL procedures of Pfizer and HP following the best practices on IT market. • IT Business Analyst providing technical support on AD, Lotus Mail, internal applications (SOE, SOP, SOT) and others(ViaTIL, Cisco, MFGPro, Citrix, Lotus, SharePoint, iSeries, MWTS , VPN, Altiris). • Developer of CMS for the management and publishing of news articles for the IT Department. • Solving issues in the first contact of the incident, with excellent results daily, following SOP of the company.