Service Delivery and Program Management Professional with 8 years of rich experience in Project Management, New Product Development and Introduction, Large Account Management ,Operations Management ,Supply Chain Value System , Warranty, Quality ,Cost and schedule , Escalation ,Vendor Management, Channel Partner Engagement, Resourcing and over all 12+ years including Presales, Business Development and Consulting Services in Technology / IT / Off Shore Development and BPO/ITES industries. Highly experienced in working collaboratively in a cross-functional environment with influential skills to coming up with innovative ways to enhance Customer Experience, evolved through working with leading product/solutions and IT consulting and delivery companies like CISCO Systems, Microsoft Corporation and Experis IT, US.