Banner Image

All Services

Programming & Development

Programming

$5/hr Starting at $30

IT EXPERIENCEInformation Technology Analyst July 2010-PresentHCL Comnet, Noida* IT Infrastructure: Risk Evaluation, categorization and mitigation of Incidents. Auditing Incidents as per SLA. DC OPS. The responsibilities include Global Monitoring of Servers, Analyzing the alerts, prioritizing and assigning accordingly. Hands on experience on ITSM (BMC), SCOM, HP OVO, ITIL (Incident Management & Problem Management).* Software & Web Development: Have been working to streamline the Monitoring process and Team activities. During this assignment in HCL, I have performed the following activities: Gap Analysis, Need Analysis, Process Mapping (As Is & As Should Be), Risk evaluation, Possible benefits; Formation of Sub Teams: Reporting, Documentation, Quality and Technical, Easy Tools Development, Dashboard and Org Chart Development and other projects. Weekly Service Review reports for the Team and Client.

About

$5/hr Ongoing

Download Resume

IT EXPERIENCEInformation Technology Analyst July 2010-PresentHCL Comnet, Noida* IT Infrastructure: Risk Evaluation, categorization and mitigation of Incidents. Auditing Incidents as per SLA. DC OPS. The responsibilities include Global Monitoring of Servers, Analyzing the alerts, prioritizing and assigning accordingly. Hands on experience on ITSM (BMC), SCOM, HP OVO, ITIL (Incident Management & Problem Management).* Software & Web Development: Have been working to streamline the Monitoring process and Team activities. During this assignment in HCL, I have performed the following activities: Gap Analysis, Need Analysis, Process Mapping (As Is & As Should Be), Risk evaluation, Possible benefits; Formation of Sub Teams: Reporting, Documentation, Quality and Technical, Easy Tools Development, Dashboard and Org Chart Development and other projects. Weekly Service Review reports for the Team and Client.

Skills & Expertise

AccessASPASP.NETBasicCExcelHTMLJavaScriptMicrosoft SQL ServerMsSQLVb.netVBAVisual Basic

Related Work Collections

0 Reviews

This Freelancer has not received any feedback.