My qualifications are listed below: • Business process improvement and analysis through means of planning and communication • Knowledge in Lean processes and Root Cause Analysis methodology • Solid understanding of automated customer relationship management processes • Knowledge in SQL and MS Access • Familiarity with Microsoft SharePoint • Experience with planning business plans and report writing • Hands-on training based on Project Management Body of Knowledge (PMBOK) methodology • Strong customer service background • Knowledge in Online Marketing strategies and methodologies • knowledge in programming languages C, Java and HTML • Proficient in Microsoft Project, Outlook, Visio and other key office applications