? Experience in planning and documentation processes ? Provided training to all operation stakeholders. ? Evaluated and maintained all customers & stakeholder relationship. ? Monitor & Supervised administration processes for business process unit. ? Documented and maintain company procedures as per SLA. ? Excellent skills in Microsoft Office applications, report generation, Application tracking system. ? Good understanding of project & service principles ? Good understanding of brand management, testing process Management, channel sales management and network management ? Ability to work fast paced environment, Able to provide direction to the team/stakeholders. ? Familiar with Waterfall, Agile methodology ? Strong Analytical skills & Logical thinking