? Superior customer service skills and phone etiquette ? Outgoing and energetic team player ? Detail-oriented self-starter who works well against a deadline ? Ability to analyze complex problems and implement solutions ? Manage multiple tasks effectively and accurately ? Possess strong organizational skills ? Strong grammar, spelling, capitalization, punctuation, and composition techniques needed to accurately type a variety material ? Able to communicate effectively orally and in writing ? Proficient in Microsoft Office Suite: Excel, Word, Power Point ? Skilled in operating a manual or electric typewriter ? Able to type 40+ wpm ? Ability to quickly learn custom software applications