• Investigate potential automatisation processes, improvements and out-of-the-box (OOTB) solutions • Communication with customers through ticket tool, lync and e-mail. • Collect and implement customer requirement for existing and new processes • Plan and conduct meetings, trainings and follow-ups • Create and maintain reports and analysis • Organize, prioritise and resolve issues • Develop processes and process manuals • Prepare presentations and training resources (manuals, videos etc)