Offering a wide range of experience as a Vice President of Client Services, I have gained specialization in leading customer success strategies and goals and establishing strategic alliances. Having progressed through a series of roles, I have become adept in gaining a competitive edge and seamlessly managing multiple projects and clients. As a passionate and assertive professional, I have a proven record of building and motivating high-performing teams, managing client implementations, scaling operations and processes, and deploying training initiatives. I am skilled at creating and executing project plans, administering schedules, mitigating risks, and tracking project performance. Among my many skills is the ability to align solutions to organizational goals and implement process improvements and best practices. Comfortable in both individual and collaborative roles, I possess excellent interpersonal, communication, and problem-solving skills.
My expertise lies in Strategic Planning & Execution, Team Development & Direction, Training Design & Support, Customer Relations & Advocacy, Project Management, Operations Management, Process Improvement, Schedule & Risk Administration, and Cost & Revenue Optimization.