• Experience across the system’s development life cycle with experience in all project phases plan, initiate, elaborate, design, build, test and implement. • Successfully execute the project to the agreed schedule, budget and scope • Interface and communicate with the project team, management and stakeholders. Manage project work and resources to enable successful and timely completion of the project Responsible for product delivery management. • Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction. • Removed obstacle for the team by escalating an issue to leadership resulting in the early delivery of customer issue solution. • Reduced inbound call resolution times for the level 1 and 2 help desk by creating an easy to use troubleshooting and resolution guide for existing and new products. • Lead daily stand-ups and scrum ceremonies for two scrum teams. Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments. Report at daily Scrum of Scrum meetings. • Track burn down, issues and progress in Version One. Work with component teams to resolve issues. • Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective Meetings Worked with customers and product manager to prioritize and validate requirement Completed plans for long-term goals using Microsoft Project. • Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items. • Conducted user interviews to help identify and understand the different process for each user while simultaneously identifying their pain points. • Identified potential project risks and helped developed a mitigation plan to resolve potential issues. • Performing Gap Analysis and maintain User Acceptance Document (UAT) for the key users • Training the end users on the HIS application and creating Super Users at the client site • Attending demos done by other vendors and understand the threats and opportunities for client’s/channel partners to build product knowledge, ensuring penetration and ramping up business Responsible for adhering to Customer’s SLA. • Monthly KPI’s for the support logs and discussion on how to improve customer satisfaction. • Monthly submission of performance analysis of each team member