PMI-PMP Certified Professional with nearly 15 years of experience in Information Technology and Consulting industry. Forte in Project Management, Stakeholder Management, PMO, Transition, Transformation, Migration, Service Delivery and Service Operation.
- Project Management: End-to-end bottom-line responsibility for managing project, right from Initiation to project completion. This includes building project team, Analysis Risk/Issue, assignment scheduling, monitoring, review and reporting of project status.
- Service Delivery Management: Skilled in leading Global IT Service Delivery Management functions with hands-on experience in Customer Relationship Building.
- Transition & Transformation Projects: Delivering all Transition & Transformation Projects in line with recognized best practice methodologies (managing risk, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are critical to project success.
- ITIL Processes: Hands-on experience in implementing ITIL Processes that include IM, MIM, Root Cause Analysis (RCA), Prevention of Recurrence Actions (PoR), Problem Management, Change Management and CSIP.
- Stakeholder Management: Proficient in grasping the big picture, conceptualizing, developing, implementing solutions, partnering closely with business leaders & stakeholders to achieve higher levels of efficiency and effectiveness
- PMO: Account level SLA, Issue, Risk, Escalations, Appreciations tracking for all functions in an Organization’s tool, Budgeting, Forecasting, Resource Allocation, margin, billing, and invoicing.