KEY AREAS OF EXPERTISE Requirement Gathering Project Management Process Improvement PROFILE SUMMARY ? Confident technology leader with advanced knowledge in managing various phases of project life cycle entailing requirement gathering, business analysis, project coordination, execution, implementation and deployment. ? Exposure in interacting with potential clients & existing customers, understanding clients’ business requirements and providing cost effective solutions to increase ROI and bottom line profitability. ? Proficient in risk management, disaster recovery, configuration management, defect management, release management, security & incident management, capacity planning and resource planning & optimization. ? Experienced in implementing process development & improvement initiatives, delivering pre & post software implementation support and service to key accounts and attaining customer satisfaction. ? Well-versed in implementation, configuration and troubleshooting of Cloud Technologies, Cloud-based Services, in accordance with pre-defined methodologies. ? Skilled in custom software development, database design, systems engineering, systems migrations/integrations and enterprise wide implementations. ? Strong planner and problem solver, skilled in building relationship with customers / stakeholders and ability to work with staff at all levels within an organization. ? Efficient team leader & player with excellent communication, interpersonal, negotiation, presentation, relationship building, analytical, decision making, motivation and leadership capabilities.