14 years of ITeS experience in Customer Service, Operations and SLA Management, driving Process Improvement and running Lean/Six Sigma Projects, Work Force Management, Employee engagement and attrition control, Creating Reporting and Dashboard Frameworks, Data Analytics. Worked in Telecom, F&A and Collections domains. Engaged in onshore and remote transitioning of projects from UK, US and Australian geography. Skilled in establishing effective communication, stakeholder management, project planning and tracking against timelines, cost and quality.