A dynamic, seasoned and high-performing Online Business Project Manager with a strong background in high-level project/program management, business planning & analytics, resource management, risk assessment, stakeholder engagement, continuous improvement, and change management gained from more than a decade of senior international customer service roles across IT-BPM sectors, including online professional services, contact centre services, IT, engineering, and software development. Recognized for excellence and effectiveness in delivering innovative business and technology improvements through successfully simplifying technical information to non-technical end users, organizational restructuring/optimization through rightsizing, and capability development that surpasses industry standards in productivity and efficiency via effective enterprise resource planning—equipped with superior communication and stakeholder engagement capabilities as well as exceptional analytical and problem-solving skills. A proactive leader skilled in transforming teams, delivering sustainable results, forging productive relationships, coordinating overall strategy and propelling the organization to higher peaks of success.