• Accomplishes project objectives by planning and evaluating project activities. • Achieves operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements and implementing change. • Supervises and trains other Project Managers on handling and communicating with the Operations team and with the clients. • Secures internal and client deadlines, makes sure that all projects will be launched on time. • Handle clients’ complaints, making sure that all their concerns are resolved. • Handle retentions, making sure that clients will cancel their refunds order to maintain the company’s monthly sales growth. • Acts as the middle person between the clients and operations team. • Leads meetings for Local and foreign clients, organizes all deliverables to make sure both parties are always on the same page. • Prepares demo presentations to discuss about the whole website functionality before going live. • Conducts business consultations and give recommendations to help clients’ online business convenient for usability and designs - wise.